If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

MoYoBo was born out of a passion for fashion and an active lifestyle. Our mission is to provide high-quality products that are both functional and stylish, designed with the needs of active individuals in mind.

We are committed to using sustainable materials and ethical practices throughout our supply chain, ensuring that our products are not only good for you, but also good for the planet. We believe in making a positive impact on the world and strive to do our part in creating a more sustainable future for everyone.

With a wide range of products, including athletic wear, accessories, and equipment, we are dedicated to helping you achieve your fitness goals while looking and feeling your best. Our team of designers is constantly innovating and creating new styles that are both on-trend and functional, so you can stay ahead of the game.

You can read more about us here:
Our Story

You can find style-specific sizing details on the product page of each item. If you need more guidance or are unsure about which size to choose, our online Member Services team is ready to assist you.

To quickly exchange an item, we recommend placing a new order and returning the original purchase for a refund. If you had used a discount or promotion on your original purchase, please reach out to our customer service team for help before placing your new order. Our representatives will be happy to assist you.

To return your MoYoBo purchase, keep in mind these guidelines:

• Make your return request within 15 days of your order date and mail the items back within 7 days of your request.
• Items must be in new, unworn, and unwashed condition, with all original tags and packaging intact. Accessories and footwear must also be returned with their original packaging.
• Some items cannot be returned or exchanged, such as phone cases, undergarments, and clearance or warehouse sale items. Swimwear can only be returned if they are in brand new, unused condition, and still in its original packaging.
• Purchases made at https://moyobo.myshopify.com/ or at a MoYoBo store location can be returned. Returns for purchases made via warehouse sales or any third-party retailers cannot be accepted.

Please note that if the above conditions are not met or your return is outside the return period, MoYoBo reserves the right to refuse return processing at our discretion.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

When you place an order online, it will generally be fulfilled within 2-3 business days. However, please be aware that during promotional periods and holidays, we experience a higher volume of orders, which can lead to longer shipping and delivery delays. Any updates or revised delivery times will be reflected in your tracking number once your order has been shipped from our warehouse. Please note that the delivery times listed on our website are estimates only and are not guaranteed during peak periods. Additionally, weather conditions and shipping carrier volumes may also impact the delivery of your order. For Canadian addresses, standard delivery times vary depending on the region, while international shipping typically take 10-14 business days.

For all international orders, customers may be required to pay customs and duty fees upon delivery, which may vary depending on the country of residence.

For online orders to the US, orders with a value of $800 or more (after discounts) are subject to duty fees upon delivery. Orders under $800 are not subject to duty fees.

Don't give up hope yet! Your package may be in an unexpected location. We recommend reaching out to your neighbors, checking your backyard, and contacting your local post office to see if they have your package.

Please wait at least one business day after the delivery status is marked as "delivered" before contacting the shipping provider or our customer service team to inquire about your package's location.

Please note that once your order has left our warehouse, MoYoBo is not liable for any loss or theft of the package. It's essential to review your shipping information before submitting your order to ensure its accuracy.

We accept several payment methods, including credit and debit cards, American Express, PayPal, Apple Pay, Discover, Mastercard, Shop Pay, Visa, and Google Pay.

No, we currently only accept one payment method per order. If you would like to split your payment between two different methods, we suggest placing two separate orders.

Yes, we use secure encryption technology to protect your credit card information and ensure your privacy.

Yes, you can enter your gift card or promo code during the checkout process. If you have any issues redeeming your code, please contact our customer service team for assistance.

Unfortunately, we are not able to change the payment method after the order has been placed. If you have any issues with your payment, please contact our customer service team as soon as possible.

Payment processing times may vary depending on the payment method you choose. Generally, credit and debit card payments are processed immediately, while PayPal payments may take a few minutes to process.

We accept returns within 30 days of the purchase date for items that are in new and unused condition, with all tags and packaging intact.

To initiate a return, please contact our customer service team and provide your order number and reason for the return. They will provide you with instructions on how to proceed.

Yes, we will issue a full refund for the purchase price of the item(s) returned. However, please note that shipping fees are non-refundable.

Once we receive your returned item, it typically takes 3-5 business days to process your refund.

Yes, we offer exchanges for items in new and unused condition. Please contact our customer service team for instructions on how to proceed.

If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide instructions on how to return the item and issue a full refund or replacement.

Refunds are issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your account, depending on your bank or credit card company.

We recommend washing your clothes in cold water and on a gentle cycle to avoid damaging the fabric. Always check the care label for specific washing instructions.

Yes, most clothes can be ironed on a low or medium heat setting. However, always check the care label for specific ironing instructions.

We recommend storing your clothes in a cool, dry place away from direct sunlight. Fold them neatly or hang them on a hanger to prevent wrinkles.

We do our best to make sure the sizing information is as accurate as possible, but sometimes it’s still going to come down to how you like your clothing to fit. Here are some pointers on how certain items should fit and how to take your own measurements.

When it comes to shirts, blazers, and outerwear the key to getting the right fit is in the shoulders. If it’s slipping off, it’s too big; if you can’t move your arms, it’s too tight. A perfect fit usually means you can lift your arms above your head comfortably. But don’t forget, even if you buy the right sized piece off the rack, you might still need to take it to your tailor, especially with things like blazers.

How to measure your chest

Take your soft measuring tape and wrap it around the fullest part of your chest, under your armpits. The measuring tape should be snug. Don’t pull it too tight and don’t let it get so loose that it slides off of you. A snug fit is best.

How to measure your waist

Just above your hip bone, at the same level as your belly button, bring the soft measuring tape all the way around your body. Don't hold your breath while measuring. You want the measuring tape to fit snugly around your torso, but not too tightly, to ensure a comfortable fit. 

How to measure your inseam

To get an accurate inseam measurement you’ll want to measure your inner leg from the crotch to your foot. You can also measure a pair of pants you already own and like the length of to find the right size for you.

You can contact customer service by emailing us at shoaksgr@gmail.com, or by calling our toll-free number at 6472910254. Our customer service team is available Monday through Friday, from 9am to 5pm EST.

You can track your order by logging into your account on our website and viewing your order history. You will also receive an email with tracking information once your order has shipped.

To cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that once an order has shipped, we cannot make changes to it.

You can sign up for our newsletter on our website to receive updates on new arrivals and promotions. You can also follow us on social media for the latest news and updates.

We welcome your feedback and suggestions! You can email us at shoaksgr@gmail.com or use the contact form on our website to send us your thoughts.

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will provide instructions on how to return the item and issue a full refund or replacement.